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Bella Vista's Best Price Guarantee

Book direct with Bella Vista, and get the best price.

Bella Vista is a network of properties with a common look and feel, and a common goal to offer our clients the best experience at the best price.

The best price for a Bella Vista property is available by booking online with the property directly through our website.

In the event that you find a lower room price on an alternative online booking site (i.e. not www.bellavista.co.nz) for the same room type at the same property (including taxes and fees) on the same date with the same inclusions, we will beat that price by 5%; subject to the Best Price Guarantee Terms and Conditions below.

Simply complete the Best Price Guarantee Claim Form below.


  • Are you a member of the Bella Vista Best Price Guarantee (BVBPG) database?
  • Did you make your booking within the last 24 hours?
  • Are the accommodation dates the same?
  • Is the lower price in New Zealand dollars (NZD)?
  • Are the room type, and inclusions, the same?

Best Price Guarantee Terms and Conditions

  1. You must have a confirmed booking made through the Bella Vista website booking channel - www.bellavista.co.nz 
  2. You must find a lower rate through a publicly available, English-language, online booking channel for the same property, same room type, same dates, same length of stay, same number of guests, same purchase policies
  3. You must submit a “claim form” to the Bella Vista property in question
  4. You must submit your claim within 24 hours of making the reservation and within at least 48 hours prior to your arrival at that Bella Vista property
  5. You may only submit one claim for each property booking (same booking/same client/same property)
  6. The rates must be booked and paid for in New Zealand dollars (NZD)
  7. Price comparisons will be made on a room only room-to-room basis for that property, including taxes (15% GST)
  8. If the lower price is verified, we will meet that price PLUS apply a further 5% reduction
  9. Bella Vista properties decline payment of any costs incurred through the cancellation of pre-purchased online booking with alternative (non-Bella Vista) websites

Guarantee does not apply to the following:

  • Prices available on websites where the specific property is not known until the booking is made (e.g. “Mystery property”)
  • Accommodation packages which may include car hire, meals, airfares or other similar packages or inclusions
  • Discounts not available to the general public – such as corporate, government, GDS, wholesale or other specially negotiated rates
  • Farmlands cardholder discounts
  • Gold Pass cardholder discounts
  • Bookings made within 24 hours
  • Taxes/fess or additional charges
  • Differences in currency exchange rates
  • Where the competing website is owned/managed by the specific property in question