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Bella Vista's Terms & Conditions

PAYMENT POLICY

No payment is required at the time of booking, but we do require credit card details to secure your booking. Please pay directly to the Property on arrival. Your credit card will not be processed until you arrive or if the cancellation policy applies. Please note a credit card surcharge may apply (see below) 

 

CANCELLATION POLICY

Cancellation policies may vary between motels.  If making a booking online, please check the terms and conditions within the online booking process to confirm the cancellation for that specific property.  When booking by phone, or in person, please check with your hosts.

 

CHILD POLICY

Children under the age of 2 years stay free if extra bedding is not required. Any child requiring extra bedding will be charged at the extra person rate. Baby cots/cribs and high chairs are usually available on request. An extra charge may apply.

 

BEDDING REQUESTS

Bedding configurations are on a request basis only and subject to availability. Whilst we will do our best to meet your requirements, we cannot guarantee your requested bed type.

 

SMOKING POLICY

Smoking is NOT permitted in all units. If smoke is detected inside a unit there will be a charge to restore the unit to its non smoking status.

 

CREDIT CARD SURCHARGE

A surcharge of 1.5%-2% (American Express and Diners Club will attract a surcharge of 3%) will apply to all credit card payments at selected properties.  Alternatively you may wish to pay by cash or Eftpos which will not incur a surcharge.

 

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COMPETITIONS - TERMS & CONDITIONS

 

Feedback Survey Competition | Online bookings only.

Only one entry per customer and available at www.bellavista.co.nz. The prize draw will take place on the 1st day of every third month (December, March, June, September) and the winner will be notified by phone or email. In the event the winner cannot be contacted within 5 days of the draw being made, a new winner will be contacted. The prize is a $100 Bella Vista gift voucher and is not redeemable for cash. The gift voucher will be posted to the winner on receipt of their postal address and will be valid for one year.
 

Instagram Photo Competition | Social Media Giveaway.

Unlimited entries. Photo's must be posted on Instagram and tagged @bellavistanz or #bellavistanz. The prize decided by Bella Vista and will be confirmed on 16 February each year and the winner will be notified via Instagram. In the event the winner cannot be contacted within 5 days of the draw being made, a new winner will be contacted. The prize is a $100 Bella Vista gift voucher and is not redeemable for cash. The gift voucher will be posted to the winner on receipt of their postal address and will be valid for one year.