Posted by Bella Vista on
In the modern digital age, every person travelling with a smartphone, iPad or other device has the opportunity to both read and post reviews and ratings on their overnight experience.
Whether they choose to leave their thoughts and opinions on Trip Advisor, Google, or a booking agent’s website, this very public feedback has guaranteed that New Zealand accommodation standards must remain high and guest expectations are met every time.
The evolution of user-centric feedback is an overwhelmingly positive development for the travel and tourism industry and ensures the general public can be fully informed about their purchasing decision by peers rather than by some clever marketing words or sales pitch. It’s the way things should be.
The digital feedback revolution is something that the Bella Vista Accommodation network fully supports. All positive feedback allows our terrific motel operators to take comfort that they are delivering a great experience. Of course, no motelier wants to receive a poor review but when that does occasionally occur, more often than not, it’s an easy fix and we are able to improve our offer.
One critical point that the customer seems to miss when using peer-to-peer reviews, however, is that these ratings are really only scratching the surface and are simply a superficial overview. Important questions that all New Zealand motels should be able to answer often get left unasked. Those question should include:
- How robust are your health and safety policies and practices?
- What does your businesses environmental footprint look like?
- Do you engage and give back to your local community ?
- Do you have an emergency plan to ensure I can rely on you in the unlikely event of a natural disaster?
- What do your cleaning schedules and systems look like and do they meet not just international standards by my standards?
This is where Quality really comes into the equation of deciding where you want to stay. In Bella Vista’s opinion, only accommodation operators who have been audited by a recognisable external and independent organisation can really promote their accommodation business with any kind of credible quality or star rating.
Bella Vista works closely with Qualmark, New Zealand’s official quality assurance
organisation who provide a trusted guide to quality travel experiences in New Zealand. Qualmark's business advisors visit Bella Vista motels at least once a year ensuring we
are checked against best- practise operating standards and the optimum customer
solid processes as audited by Qualmark result in a better product. Furthermore, research
shows that an identifiable mark of quality is an important deciding factor when customer’s
etermine where they book. Certainly, any motel promoting itself as ‘self-rated’ does not
provide the necessary credibility any guest to New Zealand deserves.
From 4 Star rated Bella Vista Queenstown in the south to 4.5 Star rated Bella Vista Whangarei in the north, Bella Vista takes pride in the fact that we are the only motel chain in New Zealand that is Qualmark endorsed across each of our 27 comfortable and convenient locations.