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Category Archives: Bella Vista Westport

Check-in on our New Zealand travel blog for latest news, events and updates - along with a splash of personality from the whole team at Bella Vista!  

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Top 10 Motel Tips. Know Before you Go!


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If you are travelling to New Zealand or are a resident Kiwi, there is a good chance you're already aware that New Zealand motels offer a great option for your overnight accommodation needs.

With 27 motels nationwide, Bella Vista is well placed to cater for anyone requiring a motel stay. They are affordable, comfortable and convenient plus in most instances, you will get a better feel for your locality. Whether you stay at Bella Vista Oamaru, Bella Vista Hamilton or Bella Vista Queenstown you will enjoy the hospitality of your Bella Vista host and be assured that each motel is Qualmark endorsed.

Unlike hotels, motels in New Zealand are not big complexes, will not have an on-site restaurant, swimming pool, lobby area, nor different staff for each department. But then you don't have to pay for these extras either! By comparison, Bella Vista Motels will have a welcoming reception area, a convenient carpark, some public spaces such as a garden or BBQ area and guest units within a secure courtyard. 

As Bella Vista's are managed by the owners/operator, you will certainly enjoy Bella Vista's genuine kiwi hospitality; a laid back and down to earth style and attitude.

Up to this point, if you have now decided to make a reservation with Bella Vista Accommodation Nationwide, here are 10 light-hearted tips you really should know before you arrive at the motel

1. There's no slippers

Yep. So there it is. We thought we'd get this out of the way first. Bella Vista nor New Zealand motels in general offer complimentary slippers. We understand you're disappointed so do make sure you pack your own.

2. Bella Vista motels are two storeys tall and do not have an elevator

Requests cannot always be guaranteed, but if you'd prefer to be on the ground floor please make sure you book with the motel and place your request directly rather than via a booking websites.
 

Bella Vista Motel

3. Please don't dry your clothes on the heater

Be very careful as it will create a significant safety risk. Covering a heater can cause fire.

4. Leave your luggage in the car

On your arrival, relax and leave your belongings in your car. Save your time and energy so that you only have to carry your luggage once, from your car to your room, after you have checked in.

5. Bella Vista Motel reception is not open 24/7

Bella Vista owner operators live on-site and do go to bed at night. They need their rest to ensure they can be bright and look after you during the day. So if you are going to check-in later than the advertised office hours, please make sure you let your host know.

6. Check-out time is 10 o'clock

For Bella Vista and most motels in New Zealand, check-out time is 10am. You can request a late-check out from your host which may be available.

7. Drying Dishes

In New Zealand we dry the dishes with a tea towel after being washed and then put them back in the cupboard. Just a friendly request not to put wet dishes back in the cupboard!

 

Bella Vista Motel Cupboard

8. Enjoy an electric blanket

Electric blankets are terrific inventions and it seems that many hotels don't even know they exist. They are particularly useful in winter. Simply turn it on at least an hour before go to bed to get your bed warm and then turn it off once you're in bed before you sleep.

9. Make your own breakfast

Every Bella Vista room features a kettle and toaster, complimentary tea, coffee and milk. So feel free to add some extras and put together a half-decent breakfast before you leave.

 

Bella Vista Continental Breakfast

10.  Be Aware of the T&C's

Terms and Conditions sound so tedious but they are there for a reason. So it is important that you understand them once you have completed your booking. Look specifically for cancellation and amendment policies so you can be sure your booking won't become problematic. 

With these tips now safely stored, head to www.bellavista.co.nz and book your next stay.


10 Reasons to Book Direct with Bella Vista


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Today, Wednesday 7th February is global #bookdirect day. It’s the one day in the calendar year where the hospitality industry including the 27 nationwide Bella Vista Motels would like to remind our valuable customers that you can Book Direct with Bella Vista New Zealand and that you don’t have to book via an Online Travel Agent.

But why Book Direct we hear you cry. Well here’s a few reasons:

1. The Best Price.

Don’t always believe what you read and hear! You will always get a better price booking with your host. It costs them less to receive your booking over the phone, on the Bella Vista website or by email as they don’t have to pay agent commission  - so ignore those annoying adverts and visit www.bellavista.co.nz or dial our Freephone reservation number 0800 235 528. Quite often you might even receive a special offer.

Book Direct with Bella Vista

2. Flexibility.

Enjoy the most favourable booking conditions with no hassle of having to work through a faceless intermediary. Phone your host and they are going to be more than happy to assist every single time. Surely that has to be better than contacting an offshore call centre and finding out no one really wants to help you amend your booking.

3.  Local Knowledge.

Whilst making your reservation, your host will answer all your questions about your stay without hesitation and no doubt offer some friendly advice at the same time. Take your time to pick their brains to make the most of your visit.

4.  Secure your favourite room.

By booking direct and talking to your host, you can request your preferred room. Whether it’s a garden view, an upstairs or downstairs studio, make your request and fingers crossed the room is available.  This simply isn’t possible to do with an online travel agent.

5. Help is at hand!

Have you ever had a booking with an online travel agent go wrong? Let’s just say the booking engine has a failed and you have booked a room that you think is available when in actual fact it isn’t. It’s not your fault. It’s not the motel or hotels fault but you’re the one left to pick up the pieces. If you want to avoid this disastrous scenario, book direct every time.

6. Book Now, Pay Later.

Secure your booking and pay when you arrive. That’s always going help with the holiday cash-flow

7. Earn Bella Vista Rewards.

Only customers who Book Direct are entitled to collect Bella Vista Rewards. If you Book Direct you will earn 5 points every time you stay which can be saved and then cashed in against a future stay. So booking direct is not only cheaper but we give you something back – how good is that!*  *available at participating Bella Vista's only

 

8. Support the New Zealand economy!

Every time you book via one of these monolithic online travel agents, your money is leaving the country and only a small portion gets returned to your host when you stay. It may be you don’t care whether the government is able to capture it’s GST slice,  but why should other countries profit either.

9. Put a smile on your hosts faces.

There is nothing your host will like more than a booking that has come directly to them. You making them happy will in turn increase the likelihood of them making your stay even better!

10. Free Continental Breakfast.

If you Book Direct on the Bella Vista website today, Wednesday 7th February, we’re going to give you a free breakfast when you stay. Just as a little way of saying thanks.

Bella Vista Continental Breakfast

So whether it’s Bella Vista Queenstown you’re heading to, Bella Vista Hamilton, Bella Vista Franz Josef Glacier or Bella Vista Christchurch here are your Book Direct options:

  • ­   Visit www.bellavista.co.nz
  • ­   Call 0800 235 528
  • ­   Email [email protected]

#bookdirect   #trustbellavista


When Quality Counts


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In the modern digital age, every person travelling with a smartphone, iPad or other device has the opportunity to both read and post reviews and ratings on their overnight experience.

Whether they choose to leave their thoughts and opinions on Trip Advisor, Google, or a booking agent’s website, this very public feedback has guaranteed that New Zealand accommodation standards must remain high and guest expectations are met every time.

The evolution of user-centric feedback is an overwhelmingly positive development for the travel and tourism industry and ensures the general public can be fully informed about their purchasing decision by peers rather than by some clever marketing words or sales pitch. It’s the way things should be.

Customer Reviews

The digital feedback revolution is something that the Bella Vista Accommodation network fully supports. All positive feedback allows our terrific motel operators to take comfort that they are delivering a great experience. Of course, no motelier wants to receive a poor review but when that does occasionally occur, more often than not, it’s an easy fix and we are able to improve our offer.

One critical point that the customer seems to miss when using peer-to-peer reviews, however, is that these ratings are really only scratching the surface and are simply a superficial overview. Important questions that all New Zealand motels should be able to answer often get left unasked. Those question should include:

  • How robust are your health and safety policies and practices?
  • What does your businesses environmental footprint look like?
  • Do you engage and give back to your local community ?
  • Do you have an emergency plan to ensure I can rely on you in the unlikely event of a natural disaster?
  • What do your cleaning schedules and systems look like and do they meet not just international standards by my standards?

This is where Quality really comes into the equation of deciding where you want to stay. In Bella Vista’s opinion, only accommodation operators who have been audited by a recognisable external and independent organisation can really promote their accommodation business with any kind of credible quality or star rating.

Qualmark a mark of quality

Bella Vista works closely with Qualmark, New Zealand’s official quality assurance
organisation who provide a trusted guide to quality travel experiences in New Zealand.  Qualmark's business advisors visit Bella Vista motels at least once a year ensuring we
are checked against best- practise operating standards and the optimum customer
experience delivery.

There is a huge amount of evidence that business planning, good management and
solid processes as audited by Qualmark result in a better product. Furthermore, research
shows that an identifiable mark of quality is an important deciding factor when customer’s
etermine where they book. Certainly, any motel promoting itself as ‘self-rated’ does not
provide the necessary credibility any guest to New Zealand deserves.

From 4 Star rated Bella Vista Queenstown in the south to 4.5 Star rated Bella Vista Whangarei in the north, Bella Vista takes pride in the fact that we are the only motel chain in New Zealand that is Qualmark endorsed across each of our 27 comfortable and convenient locations.

Bella Vista Motels

#trustbellavista


Bella Vista's '27 Club'; An Exclusive Membership


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Founded in 1998, the Bella Vista Accommodation Network quickly spread across the country creating a comprehensive motel chain of 27 quality motels from Bella Vista Invercargill in the scenic south to Bella Vista Whangarei in the winter-less north.

Over the following 18 years, tens of thousands of guest nights and a good number of hearty breakfasts delivered, Bella Vista motels have welcomed visitors from right across New Zealand and the world. Whilst Bella Vista has been open for business, it has forged a strong reputation for convenience and quality becoming a preferred choice enabling tourists to visit New Zealand’s beautiful scenic locations, facilitating business travellers a convenient place to stay when criss-crossing the country for work and in all cases, a trusted overnight stop.

Whilst the Bella Vista story continues to unfold, a question was recently asked which stopped us dead in our tracks; “Has anyone stayed at all 27 Bella Vista motels?” A quick delve into our records was unable to offer any conclusive results. Even a poll amongst the Bella Vista team came up short. The record for the most Bella Vista motels stayed in by any one individual was 24. Only 24, that can’t be right!! As you can imagine, we’re now on the hunt for anyone who can claim to be part of what we imagine is a very exclusive group. Have you stayed at all 27 Bella Vista’s?

The geographic spread of the Bella Vista chain ensures that not only do most major New Zealand towns and cities feature properties, such as Bella Vista Christchurch or Bella Vista Dunedin, but so do popular tourist destinations such as Bella Vista Franz Josef and Bella Vista Queenstown. Do you travel for work and have decided to use our chain to cater for your accommodation? Perhaps you’ve decided to undertake a New Zealand road-trip similar to these itineraries and whilst touring, you have used our motel accommodation network? Possibly a mixture of both work and pleasure at different times?

What is certain is if you have stayed at every 27 or even just a small handful - whether it is Bella Vista Hamilton, Bella Vista Queenstown or Bella Vista Fox Glacier to name just three, you are going to experience a four star Qualmark endorsed level of comfort and be entertained by some of New Zealand’s very best hosts.

So tell us, how many Bella Vista motels have you stayed at? With 27 in the network it takes a certain type of loyalty and commitment to tick them all off.  

If you have stayed at all 27, we want to hear from you!

Bella Vista '27 Club'